FAQs
Collagenie Products
What is collagen?
What is collagen?
Collagen is the most abundant protein in the body, acting as a major building block for skin, bones, muscles, tendons and ligaments. It acts as the “glue” that holds everything together, providing structure, strength and elasticity.
What does Certified Organic mean?
What does Certified Organic mean?
Organic is a whole system, or holistic means of growing and handling food. It does not just mean ‘chemical free’. The whole system is linked – Soil. Plants. Animals. Food. People. Environment.
Organic products are grown and processed without the use of synthetic chemicals, fertilisers or genetically modified organisms (GMOs). This further extends to the processing of Collagen - which at Collagenie is free from nasty chemicals, industrial solvents and saline. Protecting both our employees and our environment.
Organic is an innovative method of farming and production – and is increasingly being recognised as being on the leading edge of food technology.
Being Certified Organic means a better environment for the animals and being raised ethically according to the Australian Certified Organic (ACO) Standard. Achieving and maintaining this accreditation is subject to validation by independant third party auditors. We have a proud partnership with Australian farmers and are focused on animal welfare and finding the best solution for a sustainable future. We care for our animals and our environment.
Why should my pet take collagen?
Why should my pet take collagen?
As pets (and humans) age, their natural collagen production slows down. This can lead to joint stiffness, skin changes, and digestive concerns—none of which are much fun for your furry friend. That’s where collagen supplementation comes in! It helps maintain overall vitality and whole-body wellness, keeping your dog or cat happy, playful, and feeling their best every day.
Because Collagenie is crafted with clean, natural ingredients, most pets will benefit from adding collagen to their routine—and we think they’ll love it too! With a naturally delicious beefy flavor, our meal boosters make every bowlful both nutritious and delicious.
Curious about the benefits of Collagenie for your pet? Each of our meal boosters is tailored to specific needs:
Looking for improved Joint & Mobility? Check out FlexiPaws.
After a healthier Skin & Coat? Visit SilkiPaws.
Want to support Overall Vitality? Head over to VitalPaws.
How do I incorporate collagen into my pet’s diet?
How do I incorporate collagen into my pet’s diet?
There are plenty of easy (and tasty) ways to add collagen to your pet’s diet! Sprinkle it over their food as a meal topper, mix it with water to form a paste or stew, or even blend it into homemade treats—get creative, the options are endless!
To see the best results, Collagenie is a daily must. Just like with humans, consistency is key when it comes to unlocking the full benefits, such as improved joint mobility, supported digestive function and a healthier coat. Be sure to follow the recommended serving size listed right on the packet to ensure your pet gets the perfect amount of collagen every day.
My pet is fussy. How will I know if they will like Collagenie?
My pet is fussy. How will I know if they will like Collagenie?
Our collagen is sourced from bovine inputs, offering a naturally beefy taste we find most pets love. If you're unsure, we're happy to help—just email us at hello@collagenie.com.au, and we’ll assist you in choosing the best product for your pet.
My pet is on a specific diet. Is Collagen safe to introduce?
My pet is on a specific diet. Is Collagen safe to introduce?
We understand how challenging it can be to ensure pets on specialised diets get the right nutrients. That’s why we’ve partnered with Dr. Holly to create our Complex Care Corner, a resource designed to answer important dietary questions and help you make the best choice for your pet.
How do I store my collagenie?
How do I store my collagenie?
To get the best out of your Collagenie, be sure to store it in a cool, dry place away from direct sunlight—your pantry is ideal. Always secure the lid tightly to keep moisture out and preserve its freshness. For optimal results, use within 8 weeks of opening. Proper care ensures your pet gets fresh, yummy collagen in every scoop!
Shipping & Orders
When will my order be dispatched?
When will my order be dispatched?
We’re all about fast delivery! We aim to dispatch your order within 1 business day, so your pet’s Collagenie goodies are on their way to you in no time.
How do I track my order?
How do I track my order?
Once your order is on its way, you’ll get a tracking number sent to your email. If it’s playing hide and seek in your inbox, don’t forget to check your spam folder! If you still can’t find it, don’t worry—we’ve got your back! Just drop us a message at hello@collagenie.com.au, and our friendly team will help you out.
What are the shipping costs?
What are the shipping costs?
We’re proud to offer free domestic shipping on all orders over $45—because everyone deserves a little treat! For orders under $45, standard shipping is just $12, and if you can’t wait to get started, express shipping is available for $18. Plus, if you’re on our subscription service, enjoy free express shipping on every single order—because your pet’s wellness is worth it!
Subscriptions
What are Collagenie Subscriptions?
What are Collagenie Subscriptions?
Glad you asked! Our subscription options are designed to keep things simple and stress-free while saving you some serious cash. When you sign up, you’ll get a free gift with your first order and free express shipping on every delivery—because your pet deserves the best without the wait.
It's all part of our set-and-forget system, so your furry friend’s collagen essentials arrive right on schedule. And don’t worry—there are no strings attached. You can pause, adjust, or cancel anytime by logging into your account.
Wellness made simple? That's how we roll.
What’s the duration between deliveries?
What’s the duration between deliveries?
You have the flexibility to choose a delivery schedule that suits you—every 1, 2 or 3 months. Adjust your subscription anytime to fit your pet’s needs.
Returns and Cancellations
What is your return policy?
What is your return policy?
We want you and your pet to love our Collagenie products! If you change your mind, you can return unopened items within 30 days of purchase. Please note that shipping costs are non-refundable and not covered in the return process.
If your order arrives faulty or damaged, we’re here to help—just contact us at hello@collagenie.com.au, and we’ll make it right.
Can I cancel my order?
Can I cancel my order?
If you need to cancel your order, please email us at hello@collagenie.com.au with your order details. We’ll do our best to assist you, but please note that if your order has already been processed, we may not be able to cancel it.
Can I cancel my subscription?
Can I cancel my subscription?
Subscriptions can be cancelled anytime by logging into your account.
Collagenie Commitments
How is collagenie collagen made?
How is collagenie collagen made?
Our Certified Organic in-house production process ensures the purest, most ethical collagen for your pet. This production process is free from industrial solvents, toxic chemicals and other nasties common in conventional collagen processing. We’re setting a higher standard—because pets deserve nothing but the purest care.
How is Collagenie committed to sustainability?
How is Collagenie committed to sustainability?
At Collagenie, sustainability is at the heart of everything we do.
- Our Australian facility runs on hybrid energy, including solar power, and features a custom freeze dryer that uses 75% less electricity than traditional dryers.
- We prioritise Australian-sourced ingredients to reduce transport emissions and support local farmers.
- Through our Greenfleet partnership, we offset CO2 emissions by funding reforestation projects, with over 10 tonnes of CO2 offset so far.
- We work with TerraCycle to recycle factory PPE waste and use recyclable packaging across our product range.
What makes Collagenie’s collagen sustainable?
What makes Collagenie’s collagen sustainable?
Our collagen is sourced from bovine by-products that are often destined for landfill. By repurposing these hides we give them new life as a valuable pet supplement. By using Certified Organic farming practices, we ensure no synthetic chemicals, pesticides, or GMOs are involved, protecting both animals and the environment.
Are your products cruelty-free?
Are your products cruelty-free?
Absolutely! Collagenie is deeply committed to ethical and humane practices. Our collagen comes from cattle raised on organic, pasture-based farms where animal welfare is a top priority.
How does Collagenie give back?
How does Collagenie give back?
When you choose Collagenie, you’re not just supporting our small Australian business—you’re making a difference to the lives of animals in need. We proudly support Australian animal welfare organisations through ongoing donations and meaningful partnerships. Together, we’re not only nurturing the pets we love; we’re helping countless others find the love and care they deserve.
